February 28th, 2013
It is the testimonials on your website or blog that will reinforce that you have a great product or how dependable the services that you provide are. Those who are offended are often loud and effective in spreading the story of how they were offended. Those who have good experiences with a company often quietly become loyal customers and will talk of their good experience only when asked. The satisfied customers don’t want to be references and bothered by being put on list to be contacted by potential customers.